To request an HCA HealthONE AirLife for transport: 1-888-6AirLife

Access HCA HealthONE

Access HCA HealthONE is a 24/7 transfer center that serves as a gateway for requests from physicians wishing to transfer a patient into HealthONE. The transfer center is open seven days a week, twenty-four hours a day is staffed with experienced acute care RNs to facilitate patient transfers, consults, and transports.

The goals of Access HCA HealthONE are:

  • To provide "one stop shopping" for physicians wishing to access
    HCA HealthONE hospitals
  • Quickly link referring physicians to consulting/accepting physicians.
  • Upon accepting physician approval the transfer center will expedite a safe patient transfer.
  • To limit potential financial liability on the part of patients and their families (right physician, right facility, right mode of transport).

Additional friendly services provided that will help enhance the service and referrals:

  • Manage logistics for a smooth patient transfer
  • Ensure follow-up communication
  • Coordinate prompt hospital bed assignment
  • Facilitate communication between facilities for nursing report
  • Coordination of HCA HealthONE AirLife and ambulance transport services
  • Provide an admission H&P and/or discharge summary to referring physicians on request
  • All calls are recorded for quality assurance, process improvement,
    education, or follow-up

Interested in learning more about utilizing us in your area?

Contact the outreach team

  • Matt Spoon, Outreach Coordinator | Email Matt
  • Tim Neaderhiser, Outreach Coordinator | Email Tim

Contact the media team

For media inquiries, please contact:

Contact HCA HealthONE AirLife administration

Administration

  • Jess Gibbs, Director of Operations | Email Jess
  • Thomas Ryan, Interim Chief Flight Nurse | Email Thomas
  • Leah Smith, Communications Center Manager | Email Leah

How to Contact the Department of Transportation to File a Complaint

The FAA Reauthorization Act of 2018 requires Air Ambulance Providers to include the hotline telephone number (202-366-2220), website address, and contact information (Aviation Consumer Protection Division, C-75, US Department of Transportation, 1200 New Jersey Ave, SE, Washington, DC 20590) for the Department of Transportation's (DOT) Aviation Consumer Advocate on its website.